1 Milestone Payment Schedule
Every build is paid in stages tied to what you can see and use — so you pay as the work proves out, and never float months of unbuilt work.
Start
Deposit
Reserves your slot; work begins when it clears
30%
~2 weeks
Prototype
30% of balance at working mockups / prototype
30%
2–4 weeks
Staging
30% at a reviewable staging build
40%
2–4 weeks
Handoff
Remaining 40% at final delivery / go-live
How it works: the balance = total setup − deposit, split 30% / 30% / 40% across the three milestones. The deposit is credited toward your build. Monthly managed service, where applicable, begins at go-live and is billed in advance. Cards accepted; setup may also be paid in equal monthly installments by arrangement. Timelines are targets and move with access readiness and review turnaround.
2 Refunds & Cancellation
QMAI sells custom engineering, design, and managed AI services — labor and delivered work, not returnable goods. This policy reflects that plainly.
Deposits
The deposit reserves your start slot and funds discovery, scoping, and architecture, which begin immediately. It is therefore non-refundable once work has commenced. If QMAI cannot start or declines the engagement, the deposit is refunded in full.
Milestone payments
Each milestone payment is for work already delivered and accepted at that stage. Once a milestone is delivered, its payment is non-refundable. You only ever pay ahead of work by the deposit.
Cancellation
- You may cancel at any time with written notice. You owe for work performed and milestones delivered through the cancellation date, and nothing for future milestones.
- Work completed to that point is delivered to you upon final settlement of amounts due.
Monthly managed service
Billed in advance and cancellable by either party on 30 days' written notice. Fees already billed for the current period are non-refundable; service continues through the paid period. Ad media spend, where applicable, is passed through at cost.
If something isn't right
Revisions, not refunds. Because this is labor, satisfaction is handled by fixing the work, not returning it. Your plan includes weekly revisions within scope — if something isn't right, we revise it until it is. Our job isn't done until the delivered scope works as agreed.
AI outputs are assistive and require your review. QMAI's total liability is limited to fees paid in the preceding period, and neither party is liable for indirect or consequential damages. This is a plain-language summary; the signed Master Services Agreement governs where terms differ. Not legal advice.